To place your order, select the product(s) and quantities you wish to purchase and add them to the basket. You may view the items you have added to your shopping cart by clicking on the cart quantity on the top right of page. You are allowed to increase or decrease the quantities of a product and remove items before completing your order.
HOW DO I KNOW MY ORDER HAS BEEN SUCCESSFUL?
Once payment has been successfully, you will receive a confirmation email to your nominated email address provided to us. If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or the confirmation email has been flagged as spam by your ISP and will be found in your SPAM mail folder.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?
Orders placed on Monday through to Friday (excluding Victorian Public Holidays) will be processed within 24hrs. Orders placed on non-business days will be processed the following business day.
If you need your order by a certain date, please send us an email at info@milkainteriors.com.au
WHAT IF SOMETHING I HAVE ORDERED IS OUT OF STOCK?
All product orders are subject to availability. If they are not available at the warehouse we will contact you as soon as possible to advise your options. We may in our absolute discretion deliver the balance of your order and place the missing item on backorder and sent it out when it comes in stock, fulfil the order with an exchanged item agreed by you or refund the payment for the out-of-stock item.
We aim to have all our items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to be in touch with you to notify when the item is expected to be back in stock.
WHAT IF MY ORDER WAS DAMAGED IN TRANSIT?
When ordering any FRAGILE items you are required to open and check all items in your package upon receiving your order. In the unlikely event that your item arrives damaged please email us at info@milkainteriors.com.au with your full name, description of an item that was damaged and images of the damaged goods as received in its box within 48 hours. We will lodge an insurance claim on your behalf and will send a replacement out as soon as possible. We will not acknowledge any messages or images sent to our social media messaging tools as all correspondence and images have to be traced via our email system.
WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?
We take extra care in packing your orders and apologise in advance for any inconvenience caused when incorrect items are shipped to you. Please contact us at info@milkainteriors.com.au to inform us and we will arrange for the correct item to be sent out to you immediately. We will either organise for the item to be picked up or provide with you with a postage-paid label for the return of the incorrect item.