Return + Exchanges

If you wish to change your order, please contact us at [email protected]. You may change your order if your order hasn’t been processed (not on pre-ordered items or sale items). Once your order has been processed, you are unable to change or cancel the order. We do not refund any orders. However, you may return the order for an exchange or credit note and this will be treated as a change of mind return.

Please note that exchanges/credit notes will only be given if the item/s is;

• unused with all labels intact (in its original packaging)
• a copy of your original receipt is enclosed
• returned within 14 days of receipt date

Customers will be responsible for all return shipping and handling charges on the exchange/returns. Please note there are no refunds or exchanges on sale items or pre-orders. If your order was processed using AfterPay, a small merchant fee will be deducted from this refund. As Milka Interiors is not liable for the loss of items being returned, please return any items using registered mail. Please allow two weeks from the day you return your package for your account to be credited.

Full Terms + Conditions

These are our terms and conditions (“Terms and Conditions”) on which we supply any of the products or services (each “Product” or “Service”) listed on our website www.milkainteriros.com.au (hereinafter referred to as “the Site”).   Please read these Terms and Conditions carefully before ordering any Products or Services from the Site. You should understand that by ordering any of our Products or Services, you agree to be bound by these Terms and Conditions.

An order (hereinafter referred to as an “Order”) is your selection of Products or Services which you committed to purchase by selecting and making Payment through the Site.

Once your Order is placed, we will accept that Order as final and changes or cancellations cannot be made to the order, unless by agreement in writing, including email.  By placing an Order, you agree to all the below terms and conditions.

SAT&Cs:

*Some exclusions apply. Offer excludes Pre-orders, Bandwood products, furniture, select items & some brands. Not to be used in conjunction with any other offer. No exchange or returns on discounted or sale items. Limited time only.

Ordering + Payment

These Terms and Conditions shall apply to all Orders made or to be made by us for the sale and supply of Products or Services.  When you submit an Order to us, this shall, in any event, constitute your unqualified acceptance of these Terms and Conditions, and your order will be considered final. No changes or cancellations can be made to the order once it is final. Pre-orders and sale items are final and cannot be cancelled or exchanged. Furniture orders are final and can not be returned or exchanged. Irrespective of any previous price you have seen or heard, once you select a Product /Service that you wish to Order, you will then be shown the charges you must pay, including GST and any applicable delivery charges (all charges are in Australian dollars).

Free shipping does not apply to bulky items. Please read the shipping info on each product page to determine if a product voids free shipping and is labelled bulky. Coupon codes can be used sometimes but not on all products.

Product or Service must be paid in full at the time of ordering by supplying us with your credit or debit card details acceptable to us or by Paypal, which we require to process your Order. In any event, we shall not be bound to supply products before we have received cleared funds in full.  We reserve the right to obtain validation of your payment details before providing you with the Product or Service. We may, at our discretion, refuse to accept an Order from you for any reason, including unavailability of supplies, or we may offer you an alternative Product. You are responsible for reviewing the latest Terms and Conditions each time you submit an Order.

If you discover that you have made a mistake with your Order after you have submitted it to our Site, please contact [email protected] immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

We will endeavour to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price.

You must only submit to us or our agent or the Site, information that is accurate and not misleading and you must keep it up to date and inform us of changes. We have the right to cancel your order at any time at our discretion.

Please note: Sale items, promotional offers and discount codes cannot be combined with any other discount or promotion.

Not all products are eligible for discount codes. Email sign-up codes (such as MILKA10) are only valid on selected products. Some brands and products are excluded from discount and coupon code offers, and discount codes cannot be used on sale items.

Return + Exchange Policy

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your requirements; however, you acknowledge that the Products are standard and are not modified in any way to fit any particular requirements that you may have. We do not refund for changes of mind.

We will offer a refund only if we cannot replace the defective goods and if we are contacted within 48 hours of receiving the item. No refunds are provided after 48 hours; however, we may offer store credit in certain circumstances. We do not offer a refund if you have changed your mind. No refunds, credit notes, or exchanges are offered on pre-orders or anything on sale. The delivery guide on pre-ordered items is just a guide and not guaranteed. Delivery and shipping costs are non-refundable.

If an item is to be returned, the return shipping costs will be entirely at your expense. The item must be unused and in original condition. It must be returned within 14 days to receive a credit note or exchange. Any item purchased using Afterpay as tender may only be exchanged for a credit note of equal or lesser value or a product of equal or lesser value. All Afterpay refunds will incur an 8% fee off the requested refund amount.

Stock + Cancellations

We may cancel your Order if the Product is not available, or for any reason that we determine as an issue.

If a product is not available, we reserve the right to contact you and advise you of your options.

If any item ordered is unavailable, we may at our absolute discretion:

• deliver the balance of the order;
• forward the missing item(s) when it comes into stock;
• supply an agreed substitute for the item or
• refund you the price of the missing item.

We will usually refund any money received from you using the same method you originally used to pay for the Order containing that Product/Service; however, these circumstances may vary.

We aim to have all our items in stock; however, in some cases, we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to contact you to notify you when the item is expected to be back in stock.

Delivery

We will arrange to forward your goods via a courier service or Australia Post. Delivery insurance and/or postage fees will be calculated on total weight and charged after processing your order, which must be pre-paid and payable in addition to your order.

We aim to deliver within the time indicated in our delivery information; however, we cannot ensure an exact date and time. Once your Order has been dispatched, the delivery day/time is out of our control.  Please allow up to 10 standard business days for shipping time for state cities within Australia, up to 15 standard business days for deliveries to regional Australia and 30 standard business days for international deliveries from date of payment. Please email us if you have not received your goods after this period.

We will try to let you know if we are unable to meet our estimated delivery date, but to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You are required to keep receipt of the delivered Product in case of future discussions with us about it.

On delivery of the Product, you may be required to sign for delivery unless you grant us ‘authority to leave’. If you grant an ‘authority to leave’ when placing your Order, you agree that this ‘authority to leave’ gives us and/or our selected couriers permission to leave the Order unattended by the front door, reception or concierge’s desk of the delivery address without obtaining a signature confirming delivery at the delivery location.  By you granting ‘authority to leave’ we and our couriers are released of all responsibility/liability for the Products delivered and this responsibility and liability immediately transfers to you once the product is delivered to the address. We will not be liable for the loss or destruction of the Product.

You must take care when opening the Product to prevent damage, particularly when using sharp instruments.

If you are not available to take delivery, we or our courier may leave a card giving instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed (within one week of our first attempt to deliver the Product to you) from accepting delivery or collection of the Product from the carrier, then we may (without affecting any other right or remedy available to us) charge you for our reasonable storage fee and/or other costs reasonably incurred by us.

Express Post

If you select to have your Order shipped as ‘Express Post’ the Order must be placed before 9am AEST for the Products to be dispatched the same day, otherwise, it will be dispatched the next business day. If your order is urgent, please notify us by email (flag with ‘high importance’), and we will endeavour to assist to expedite your Order where possible. The delivery time for Express shipping is 1-3 days within metro and suburban Australia. Please refer to the Australia Post website for more information.

Sale Conditions

In line with our Terms and Conditions, Products ordered on sale or at a below RRP price are regarded as a final sale. No refunds or exchanges can be made on these items unless we deem them faulty. Pre-orders, Bandwood products, furniture, select items, and some brands are excluded from Sales or discounts.

Should you be uncertain of our return policy, please email us at [email protected] before Ordering. Discount codes can’t be used on sale items!

Faulty Products

The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the Site or as on the Product itself.  It is your responsibility to ensure that you use the Product strictly following those instructions.

Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.

We endeavour to deliver the products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

So as to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including you, specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and providing us with the delivery number and such other information as we reasonably require.

If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable Contract and we discover that after delivery by us, the Product has:

• been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
• been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
• been dealt with or used contrary to our or the manufacturer’s instructions for the Product or
• deteriorated through normal wear and tear.

Then we may, at our discretion, decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

We place great value on our customer satisfaction. You may contact us at any time to discuss issues about these Terms and Conditions. We will attempt to address your concerns as soon as reasonably possible. In warranty cases, the manufacturer frequently must be involved and as such, it may take longer to resolve such an enquiry or complaint.

Should you not have received any reaction from us within 5 Business Days, please make further enquiries.  In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence we send you may otherwise not have reached you.

Circumstances beyond our control (‘Force Majeur’)

We shall not be liable to you for any breach, hindrance, or delay in the performance of an Order attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments or local authorities), riot, civil commotion, national emergencies, piracy, arrests, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, flood, weather conditions, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

Intellectual Property

The intellectual property rights in all software and content made available to you on or through this Site remain our Intellectual Property or that of our licensors and are protected by intellectual property laws and treaties worldwide. All such rights are reserved by us and our licensors.

Privacy + Copyright

All information provided to MILKA INTERIORS will not be shared with others and will be held confidential unless by written agreement with you.

Please contact us for authorisation if you would like to use any photographs or material. Unauthorised use of photographs and material is prohibited.

These Terms and Conditions shall prevail over any separate terms you put forward. Any conditions you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing and signed by us.

FAQ

HOW DO I PLACE AN ORDER?